Residential customers

We have hundreds of thousands of residential customers in the counties where we operate the power grid. If you are one of them, you will find all the information you need below.

Grid connection

Find out more about how to connect your home to the power grid: the documents you need, the applications you submit and where to submit them, what the stages you need to cover are, what the rates and the response times are.

Read more

Your meter

Find out more about meter reading, checks, find out how you can access your consumption data, what it is that you have to do in case you need to relocate the meter and what our electricity metering and distribution rates are.

Read more

Your applications

Read about how to notify us in case you change your electricity supplier, about how to claim compensation in case of appliance damages, how to request a power supplementation, how to become a prosumer, how to register in the vulnerable customer database and other information.

Read more

Your places of consumption

When we talk about your home, which we supply with electricity, we use the phrase “place of consumption” – identified through a POD. Find out more and read about the situations that may occur on your indoor equipment.

Read more

Granting compensation

You must know that you are automatically granted compensation in case we fail to observe the parameters set in the Performance Standard. Find out what these compensations are.

Read more

Laws and procedures

Our activity is regulated by the Romanian Energy Regulatory Authority (ANRE), in the framework of the primary law. You can directly read ANRE’s orders and resolutions. Moreover, we have internal procedures that might concern you.

Read more