• 22 May 2020

E-Distribuție companies introduce digital audiences for giving consultancy to customers

Bucharest – The E-Distributie companies, the electricity distribution operators of the Enel Group in Romania, will introduce starting Monday, May 25, a digital solution for audiences via web-conference services for offering consultancy to customers, for submitting the connection to the grid requests, while observing the social distancing rules and measures to protect its customers and its employees, and also observing the distribution service quality requirements.

The alternative means of communication with customers proved effective and allowed E-Distributie companies to remain in contact with customers and offer services during the exceptional period when the authorities enforced measures for social distancing. Therefore, we will continue to connect with our customers via telephone, e-mail, and our website www.e-distributie.com.

In order to complement the services, E-Distributie companies have organized online consultancy services, a digital solution for customers who need directions and instructions regarding the legal and regulatory framework related to the connection to the grid and other services. These customers can apply by phone and set up a digital meeting during the working hours Monday to Friday between 09.00 -13.00.

To schedule these meetings, the customers can use the following phone numbers:

Banat Area: 0726.723.900

Dobrogea Area: 0720.548.568

Muntenia Area: 0722.614.449

For further requests regarding the connection process, customers can continue to use the following dedicated references, already active during the COVID 19 emergency period and available on our website:

Regiune Banat: phone number 0372.565.215; email: inforacordarebanat@e-distributie.com

Regiune Dobrogea: phone number 0372.415.303; email: inforacordaredobrogea@e-distributie.com

Regiune Muntenia: phone number 0372.115.733; email: inforacordaremuntenia@e-distributie.com

E-Distributie companies reassure the customers that our staff will continue to perform all technical and operative activities, in the same conditions, while the teams of technicians are ready to intervene for issues that could occur in this period.

The customers can access www.e-distributie.com to initiate and manage the connection to the grid requests online. The platform enables the users to follow the connection process from the moment the client submits the connection request, in My Account area, until the conclusion of the supply/ distribution contracts and the installation is put under voltage. Here the customers can upload the documents related to the connection request and can find information on the evolution of their request, a transparent online service, available 24 hours a day.

At the same time, the interface in the My Account area allows easier access to all the online services that users were already familiar with, such as those related to the Placement permit, POD Information (about the place of consumption), Information about consumption, Index reading history, Notifications and Online Services related to the Contract.

For any issues with the power supply the customers can call the following toll-free numbers, available 24/7 - 0800.070.444 for Banat area (Timiș, Hunedoara, Arad and Caraș-Severin counties), 0800.070.555 for Dobrogea (Constanța, Tulcea, Ialomița and Călărași counties) and 0800.070.888 for Muntenia (București, as well as Ilfov and Giurgiu counties).   

Moreover, the following email addresses are available for any issues or requests related to the distribution of energy - reclamatii.banat@e-distributie.comreclamatii.dobrogea@e-distributie.comreclamatii.muntenia@e-distributie.com.

 

Customers can check the power outages online, on the dedicated map (https://www.e-distributie.com/ro/intreruperi-curent.html), which is updated every 30 minutes.

 

For any other matters related to electricity distribution services, such as measure, network etc., customers can fill in the contact form here: https://www.e-distributie.com/ro/contact.html

 

Enel is a multinational power company and a leading integrated player in the global power, gas, and renewables markets. It is the largest European utility by market capitalization and ordinary EBITDA, and is present in over 30 countries worldwide, producing energy with around 85 GW of installed capacity. Enel distributes electricity through a network of over 2.2 million kilometers, and, with 74 million business and household end users globally, the Group has the largest customer base among its European peers. Enel’s renewables arm Enel Green Power already manages around 43 GW of wind, solar, geothermal, and hydropower plants in Europe, the Americas, Africa, Asia, and Oceania.

Enel Romania is a leading private investor in energy, with operations in power distribution and supply as well as renewable energy production, active on the local market since 2005The company has 3,100 employees and around 3 million business and household end-users in the country. The E-Distributie companies operate a network of around 128,000 kilometers in three key areas of the country: Muntenia Sud (including Bucharest), Banat, and Dobrogea accounting for one-third of Romania’s electricity distribution market, and are developing an investment program aimed at securing a proper service for customers, improving the quality and security of the network while also complying with Enel’s environmental standards.