Contact us
We are here for you. Contact us for information, power outage (failure) complaints or other aspects regarding our services.
TECHNICAL CALL CENTER 24/7
Call us and notify us on electricity supply problems
Toll-free telephone numbers for the territory of Romania.
Banat: 0800.070.444
Dobrogea: 0800.070.555
Muntenia: 0800.070.888
Regular fee telephone numbers.
Banat (Arad, Caraș-Severin, Hunedoara, Timiș): County code + 929
Dobrogea (Călărași, Constanța, Ialomița, Tulcea): County code + 929
Muntenia (București, județele Ilfov, Giurgiu): 021.9291
CONTACT FORM
For reports, complaints (other than for disturbances in the electricity supply), please fill in the form below and we will respond as soon as possible.
Fill out the online form and we will immediately receive your complaint.
Please consult the guide and find out how you can contact us using the contact form or from your online account
Alternately, in addition to the telephone numbers above and the contact form below, you can also write to us directly through your online account – you can submit complaints, applications and so on.
Regardless of the manner in which you decide to contact us, if you are already connected to the power grid, it is useful if you have your POD code on hand.
If you have noticed any type of fraudulent activity, you can send us the address details by calling anonymously at the 0800500999 phone number or through the form below by selecting the Category Complaint and the Interaction Type Abductions, and our colleagues will contact you with an answer.
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GRID CONNECTION INFO
Call us if you would like advice on submitting an application to connect to the electricity grid or to find out about the status of your application.
Call centre working hours:
Monday - Friday: 08:00 - 16:00
Regular fee telephone numbers
Banat: 0372.436.285
Dobrogea: 0372.436.286
Muntenia: 0372.436.287
For grid connection information please fill in the form above and we will reply as soon as possible.
List of our Customer Relations Centers and Info Points
If you need additional assistance, you can visit us both in the Customer Relations Centers and in Info Points of the Rețele Electrice companies. You can find the addresses, phone numbers and working hours below.
Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Banat.
Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Dobrogea.
Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Muntenia.
Switching the electricity supplier and communications regarding the distribution contract
You can contact us for matters related to the replacement of the electricity supplier and the distribution contract, through one of the e-mail addresses below.
Banat
contractarebanat.ro@reteleelectrice.ro
Dobrogea
contractaredobrogea.ro@reteleelectrice.ro
Muntenia
contractaremuntenia.ro@reteleelectrice.ro