Our Key Performance Indicators

Our performance standard set by the National Energy Regulatory Authority (ANRE) regulates the quality of the electricity distribution service and sets the key performance indicators. See our key performance indicators below.

The performance standard applies in the relations between the distribution operators and the users of the power distribution grid that fulfill certain conditions, comprising the obligations of the operators in the case of unplanned and planned outages. Moreover, it also comprises information concerning the technical quality of the electricity and the commercial quality of the distribution service, the connection to the distribution grid, the contracting of the distribution service and the compensation granted by the distribution operator for the failure to observe the terms imposed by the standard. You can read here the summary of the standard and you can find more useful information in the dedicated section.

Out of the numerous key performance indicators reported by our company, below are a few that we believe are of most interest to you. You must know that SAIDI (System Average Interruption Duration Index) and SAIFI (System Average Interruption Frequency Index) are the yearly averages of the duration and, respectively, frequency of the outages per customer.

Indicators regarding the continuity in the power supply – 2018 –  2022

● SAIDI – duration of planned outages – 198.2 min in 2018, 208.58 min in 2019, 218.60 in 2020, 265.73 in 2021, 177.86 in 2022

● SAIDI – duration of unplanned outages – 214.74 min in 2018, 227.4 min in 2019, 164.18 in 2020, 134.99 in 2021, 117.81 in 2022

● SAIFI – number of planned outages – 0.67 in 2018, 0.76 in 2019, 0.75 in 2020, 0.87 in 2021, 0.64 in 2022

● SAIFI – number of unplanned outages – 4.44 in 2018, 4.74 in 2019, 3.90 in 2020, 3.24 in 2021, 3.03 in 2022

Connection-related indicators – 2019 – 2023

● The average term for the issue of TAC – in 2019 3.6 days, respectively 22.54 days, in 2020 8.78 days for the cases with solution reviews and 25.2 days for the cases with a solution sheet, in 2021 6.67 days for the cases with solution reviews and 27.30 days for the cases with a solution sheet, in 2022 18 days for the cases with solution reviews and 24 days for the cases with a solution sheet, 29.6 days for the cases with solution reviews and 21.29 days for the cases with a solution sheet in 2023

● The average duration of the connection process – 143 days in 2019, 146.25 days in 2020, 162.22 days in 2021, 152 days in 2022, 123.01 days in 2023 

● The average cost of the low voltage connection process – RON 2,161 in 2019, RON 2,313 in 2020, RON 2,341 in 2021, RON 2,957 in 2022, RON 2,624 in 2023

● The average response time to LV connection complaints – 23 days in 2019, 21.32 days in 2020, 20.19 days in 2021, 22 days in 2022, 19.72 days in 2023

Indicators regarding the continuity in the power supply – 2018 – 2022

● SAIDI – duration of planned outages – 163.85 min in 2018, 230.19 min in 2019, 137.32 min in 2020, 227.81 in 2021, 140.87 in 2022

● SAIDI – duration of unplanned outages – 188.8 min in 2018, 147.65 min in 2019, 134.98 in 2020, 114.72 in 2021, 90.32 in 2022

● SAIFI – number of planned outages – 0.75 in 2018, 0.97 in 2019, 0.61 in 2020, 0.98 in 2021, 0.59 in 2022

● SAIFI – number of unplanned outages – 4.37 in 2018, 4.18 in 2019, 3.9 in 2020, 3.32 in 2021, 2.89 in 2022

Connection-related indicators – 2019 – 2023

● The average term for the issue of TAC – 18 days for the cases with a solution sheet in 2019, in 2020 9 days for the cases with solution reviews and 23.34 days for the cases with a solution sheet, in 2021 26.43 days for the cases with solution reviews and 16.68 days for the cases with a solution sheet, in 2022 15 days for the cases with solution reviews and 22 days for the cases with a solution sheet, 15.56 days for the cases with solution reviews and 17.74 days for the cases with a solution sheet in 2023

● The average duration of the connection process – 123 days in 2019, 130.07 days in 2020, 132 days in 2022, 111.39 days in 2023

● The average cost of the low voltage connection process – RON 1,794 in 2019, RON 1,514 in 2020, RON 1,444 in 2021, RON 2,005 in 2022, RON 2,231.07 in 2023

● The average response time to LV connection complaints – 13 days in 2019, 10.75 days in 2020, 13.71 days in 2021, 16 days in 2022, 15.64 days in 2023

Indicators regarding the continuity in the power supply – 2018 – 2022

● SAIDI – duration of planned outages – 46.58 min in 2018, 55.34 min in 2019, 36.28 min in 2020, 37.83 in 2021, 39.64 in 2022

● SAIDI – duration of unplanned outages – 138.03 min in 2018, 142.8 min in 2019, 120.07 in 2020, 98.52 in 2021, 77.50 în 2022        

● SAIFI – number of planned outages – 0.21 în 2018, 0.22 in 2019, 0.2 in 2020, 0.18 in 2021, 0.20 in 2022        

● SAIFI – number of unplanned outages – 3.15 în 2018, 3.64 in 2019, 2.95 in 2020, 2.6 in 2021, 2.33 in 2022  

Connection-related indicators – 2019 – 2023

● The average term for the issue of TAC – in 2019 16.85 days, respectively 18.15 days,  in 2020 11.51 days for the cases with solution reviews and 17.56 days for the cases with a solution sheet, in 2021 9.87 days for the cases with solution reviews and 23.33 days for the cases with a solution sheet, in 2022 13 days for the cases with solution reviews and 20 days for the cases with a solution sheet, 14.39 days for the cases with solution reviews and 21.67 days for the cases with a solution sheet in 2023

● The average duration of the connection process – 96 days in 2019, 92.32 days in 2020, 115.75 days in 2021, 112 in 2022, 129.51 days in 2023

● The average cost of the low voltage connection process – RON 869,66 in 2019, RON 899.5 in 2020, RON 958 in 2021, RON 1,257 in 2022, RON 1,616.63 in 2023       

● The average response time to LV connection complaints – 13 days in 2019, 13.17 days in 2020, 15.51 days in 2021, 21 days in 2022, 23.75 days in 2023