How we meter your electricity consumption and what are the rates for the metering group-related services.
We are there for you at all times. Below is a list of inquiries you can send us.
Find out what a POD is and other useful information regarding your places of consumption.
Electricity in your home
Alongside the connection, the other two services we provide to our customers are electricity distribution (the supply to the places of consumption) and the metering of consumption/production (via meters). If you are connected to the electricity network we manage, we are bound to guarantee continuous electricity supply to your home and we have meter-related duties - periodical reading, replacement in case of faults or according to the modernization plans.
These services also facilitate the activity of electricity suppliers from whom you get the invoices depending on the offer you opted for (if you are on the free market) or from whom you receive the universal supply service (if you are on the regulated market). You can find out more about the difference between electricity distribution and supply here.
Our duty to you - What is the performance standard?
The performance standard means that we have a duty towards you, our customer, to provide high quality services and observe certain performance indicator as part of our activity. The Romanian Energy Regulatory Authority (ANRE) has established that standard for all operators with regards to the power supply continuity to users, the quality of the power we supply, as well as the commercial quality of the distribution service. The articles below comprise further details on our obligations related to scheduled power outages (for repair, maintenance or modernization works), the unscheduled ones (under normal or special weather conditions), the vulnerable customers, the voltage curve quality (voltage, frequency, variations) and related to business services – connection, contracting, metering and the compensation you may receive in case we are unable to observe these obligations.
See our performance indicators here.
Procedures in place
- The encoding system for the metering points corresponding to the places of consumption
- The procedure for the development and application of specific consumption profiles
- Procedure of access to the information database on the metering points
- Methodology for the monthly distribution of the electricity quantities metered at intervals of more than one month or with delays from the beginning of the month
What is the difference between electricity distribution and supply?
Who to call if you haven’t received your invoice? Who to call in case of power failures? Find out more about how the distribution operator and the energy supplier share and complement their roles to make sure you get the required electricity under the best possible terms.
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