Compensation regarding the quality of the commercial connection services

The connection process supposes stages that must be completed within clearly set time intervals, so that the time when you can enjoy he comfort of electricity in your home is as close as possible.

As you already know, we make all efforts to observe the response times set under the legal regulations, with regards to the connection process.

If, for objective reasons, we are unable to observe these terms (for the issue of the TAC, the issue of the connection certificate, the dispatch of the connection contract, the performance of the connection, the offer for the distribution contract and the energizing), you are entitled to compensation. Read below the information, depending on the grid you connect to. Most household consumers are connected to the low voltage network.