Contact us

We are here for you. Contact us for information, power outage (failure) complaints or other aspects regarding our services.

Fill out the online form and we will immediately receive your complaint.

Please consult the guide and find out how you can contact us using the contact form or from your online account

Alternately, in addition to the telephone numbers above and the contact form below, you can also write to us directly through your online account – you can submit complaints, applications and so on.

Regardless of the manner in which you decide to contact us, if you are already connected to the power grid, it is useful if you have your POD code on hand.

If you have noticed any type of fraudulent activity, you can send us the address details by calling anonymously at the 0800500999 phone number or through the form below by selecting the Category Complaint and the Interaction Type Abductions, and our colleagues will contact you with an answer.

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List of our Customer Relations Centers and Info Points

If you need additional assistance, you can visit us both in the Customer Relations Centers and in Info Points of the Rețele Electrice companies. You can find the addresses, phone numbers and working hours below.

Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Banat.

County
City
Address
Contact point type
Working hours
Timiș
Timișoara
Ştefan cel Mare street, no. 24-26, ground floor
Customer relations center
Monday-Tuesday, 9:00-13:00
Caraș-Severin
Reșița
Bd. A. I. Cuza, no. 42, ground floor
Info point
First working day of the month, 9:00-13:00
Hunedoara
Deva
George Enescu street, no. 39, ground floor
Info point
First working day of the month, 9:00-13:00
Arad
Arad
Iuliu Maniu street, no. 65-71, floor 2, room 204
Info point
First working day of the month, 9:00-13:00

Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Dobrogea.

County
City
Address
Contact point type
Working hours
Constanța
Constanța
Nicolae Iorga street, no. 89A, ground floor
Customer relations center
Monday-Tuesday, 9:00-13:00
Tulcea
Tulcea
Victoriei street, no. 95, building A, ground floor
Info point
First working day of the month, 9:00-13:00
Ialomița
Slobozia
Bd. Chimiei, no. 10, ground floor
Info point
First working day of the month, 9:00-13:00
Călărași
Călărași
Dobrogei street, no. 50, floor 1
Info point
First working day of the month, 9:00-13:00

Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Muntenia.

County
City
Address
Contact point type
Working hours
Bucureşti, Ilfov and Giurgiu counties
București
Sectorul 3, Calea Călărași nr.250, bloc S18, parter
Customer relations center
Monday-Tuesday, 9:00-13:00
Bucureşti, Ilfov and Giurgiu counties
Giurgiu
Dr. Ing. Marin D. Dracea street, no. 2, floor 1, room 8
Info point
First working day of the month, 9:00-13:00

Switching the electricity supplier and communications regarding the distribution contract

You can contact us for matters related to the replacement of the electricity supplier and the distribution contract, through one of the e-mail addresses below.

Banat
contractarebanat.ro@reteleelectrice.ro

Dobrogea
contractaredobrogea.ro@reteleelectrice.ro

Muntenia
contractaremuntenia.ro@reteleelectrice.ro