Your life depends on electricity - how do you register with the vulnerable customer database?

Power distribution involves great responsibility, especially if the supply of power to dwellings is interrupted because of the weather conditions or for other reasons. Amongst the consumers who live in the houses we supply, there are people whose lives depend upon electricity - for instance, because they are connected to oxygen respirators.

Maybe you or a person living in your house are in this situation. In this case, you should contact us, so that we find out about that and fulfil our legal duties related to the uninterrupted power supply, even through special means. We will register the consumption address/place as a special equipment and we will make sure we take all measures to avoid the disconnection of the consumption place, we will solve, as a priority the unplanned interruptions affecting it, we will ensure an additional supply source and we will provide the person with an emergency telephone number.

If you are the contact holder or a person living at an address and you want to inform us on a vulnerable person who is kept alive on life support machines, send us the following documents:

  • an application comprising, in addition to the name of the vulnerable person, the address and the POD corresponding to the consumption place, as well as the contact telephone number
  • a valid medical document attesting the vulnerability, issued by a specialized MD, endorsed by the family doctor as well
  • a copy of the ID card of the vulnerable person (it does not matter whether the address in the ID card is different from the consumption place address)
  • a copy of the contractor holder’s ID card (if it is a different person)

The email addresses to which we would like you to send these documents are:

When we register the vulnerable person, we will also need a telephone number. After the registration of the vulnerable person is validated, we will contact the respective person to provide them with a special telephone number that you may call. When you contact us at that number, we will take over the phone call as a priority. Hence, it is important that the call is made to that number and that we are informed in case the number changes.