Frequently asked questions

The periodically issued electricity invoice includes the name of your electricity supplier, alongside the identification data of the place of consumption.

• Grid connection, i.e. the consumers’ and producers’ connection to the distribution grid
• Distribution of electricity to customers and producers connected to the network, depending on certain characteristics (e.g., power and voltage).
• Measurement, which relates to the installation and maintenance of meters, the monitoring and reporting of electrical measurements.

• Connection to the electricity grid
• Electricity supplier replacement notification
• Electricity metering - readings history
• Electricity metering - load curves
• POD Information
• Complaints
These services are available to all our customers, but electricity providers benefit from additional services, specific to their activity. Find out more about online services.

In order to have access to the online services, you need to register here. You can log onto your account, from a desktop, laptop or any mobile device with Internet access.

E-mail

• Banat - reclamatii.banat@e-distributie.com
• Dobrogea - reclamatii.dobrogea@e-distributie.com
• Muntenia - reclamatii.muntenia@e-distributie.com

Fax
• Banat - 0372 874 138
• Dobrogea - 0372 8759 95
• Muntenia - 0372 873 726

Poștă
• Banat - Strada Pestalozzi nr. 3-5, Timișoara, județul Timiș
• Dobrogea - Strada Nicolae Iorga nr. 89A, Constanța, județul Constanța
• Muntenia - B-dul Mircea Vodă nr. 30, sector 3, București

Directly from your online account.

We will answer your complaints depending on their type and complexity, but, by all means, we will need at least 15 calendar days and no more than 30 calendar days, according to the provisions in the Performance Standard for the distribution standard approved pursuant to the ANRE Order no. 11/2016.

The POD (point of delivery) is made up of a code that you can identify on the electricity invoice, preceded by:
• RO001E for Muntenia area
• RO002E for Dobrogea area
• RO005E for Banat area
It represents the sole identification code of the place of consumption in the distribution operator’s records.

Our Technical Call Center is available 24/7, so that you can notify us on outages or electricity supply problems. Depending on the location of the place of consumption, you can contact us at the following phone numbers:

Banat
• 0800.070.444  (Toll-free number for the territory of Romania)
• county extension + 929 (Timiș, Arad, Caraș-Severin, Hunedoara counties)

Dobrogea
• 0800.070.555  (Toll-free number for the territory of Romania)
• county extension + 929 (Constanța, Călărași, Ialomița, Tulcea counties)

Muntenia (municipiul București, județele Ilfov, Giurgiu):
• 0800.070.888 (Toll-free number for the territory of Romania)
• 021.9291

• complaints on voltage variations (electricity fluctuations)
• complaints concerning public lighting faults
• complaints regarding electrical equipment faults
• other types of requests (broken overhead wire, flame in the E-Distribuție equipment, blown equipment, etc.)

Unplanned interruptions are accidental, they can be caused by the obsolete distributions grid, as well as by energy storms, the overloading of the grid and unauthorized network interventions. Moreover, the unfavorable weather conditions can affect the electricity distribution service.
Planned outages are required when we carry out modernization works in the areas where we operate.

If you are the only consumer in your building/area whose power supply was interrupted, there might be an interior equipment / electrical panel or general location fuse failure. In order to have it remedied, please contact an ANRE-certified company, which you can select here.
In case the other consumers in the building/area are in the same situation as you are, there might be a collective (scheduled or accidental) outage. In order to notify us on electricity supply outages or faults, please contact our Technical Call Center at the telephone numbers here.

If you are a residential customer, the meter reading intervals are of 6 months, the exception being the cases in which the meters are integrated in modern “remote reading” systems. In these cases, the reading is monthly performed. If you are a non-residential customer, the electricity meter reading period is stipulated in the electricity supply/distribution contract. Find out more about meter reading here.

If the meter could not be read for accessibility reasons during the set period, a new on-site visit can be rescheduled, through the supplier.

A request to have the meter index read, outside the reading scheduled by the distributor, supposes an additional on-site visit, and this service is provided in exchange for a fee. For information on the relevant costs, click here.

If you identified an electricity meter fault (index errors, blocked meter, no display, exaggerated consumption), please inform us on that through your electricity supplier or by contacting us directly.
If, over the past 12 months, there was an unjustified request, for which we covered the verification costs, upon the next meter verification request, you are going to have to cover the cost of the verification operations.

If you want to notify us on possible electricity thefts on E-Distribuție equipment, please do that here.

The connection of an objective to the distribution grid is performed in compliance with the provisions in the Regulation on the connection of users to public interest electricity grids, ANRE Order no. 59/2013.. If you want to connect to the public electricity grid, you need to cover the steps here.

So that you can pay easily and quickly, we provide several payment alternatives: cash (0% fee) at PayPoints, ATM payments to our Raiffeisen bank account or by bank transfer to our accounts.

Banat
• In cash at PayPoints, 0% comision
• ATM payments to the Raiffeisen bank account, IBAN: RO05RZBR0000060002435682
• Bank transfer to the Raiffeisen bank account, IBAN: RO05RZBR0000060002435682 or to the CitiBank account, IBAN: RO54CITI0000000700427005

Dobrogea
• In cash at PayPoints, 0% fee
• ATM payments to the Raiffeisen bank account, IBAN: RO85RZBR0000060002253240
• Bank transfer to the Raiffeisen bank account, IBAN: RO85RZBR0000060002253240 or to the CitiBank Account, IBAN: RO62CITI0000000700086003

Muntenia
• In cash at PayPoints, 0% fee
• ATM payments to the Raiffeisen bank account, IBAN: RO05RZBR0000060006075259
• Bank transfer to the Raiffeisen bank account, IBAN: RO05RZBR0000060006075259 or to the CitiBank Account, IBAN: RO33CITI0000000760023019

If an overvoltage caused by the grid operator leads to electrical appliance failures, within 10 business days as of the occurrence of the overvoltage, you need to contact your electricity supplier, according to the provisions in force approved through the ANRE Order no. 177/2015. Find out more here

Starting 18.04.2016, according to the Performance Standard for the electricity distribution service, approved pursuant to the ANRE Order no.11/ 30.03.2016, the distribution operator indemnifies users in case it fails to observe the continuity indicators in the electricity supply. For more details, click here.